You will normally make your booking through our website www.snowjet.co.uk. The person who makes the booking with us must be at least 18 years old and shall be responsible for payment of the total cost of the booking including any ancillary services, and any amendment or cancellation charge that may be payable, purchased at the same time. You also agree to provide accurate and full information for the remainder of the party in relation to the booking and by confirming the booking you also confirm that all members of your booking party (including those added at a later time) agree to be bound by these terms and conditions and all other relevant information on our website.

On completion of the booking on our website your booking confirmation (which also doubles as your flight itinerary) and an electronic ticket (“e-ticket”) will be displayed on screen. We recommend that you print and save your booking confirmation for your records. Your booking will have a unique booking reference. A copy of your e-ticket will be emailed to the email address provided by you. A binding contract between you and Snowjet for any flights booked and between you and the relevant service provider for any other services booked will come into existence when your booking confirmation is presented to you. Please check the booking confirmation carefully to ensure that all the details shown are correct. You will be required to present your e-ticket along with your passport and any other relevant travel document at check-in. Failure to do so may result in your being unable to obtain a boarding card.

Please contact us immediately if any information which appears on the booking confirmation seems to be incorrect or incomplete, as it may not be possible to make changes later. We can arrange for the correction of spelling and obvious input errors in names free of charge if we are notified within 24 hours of the booking having been made.

We will not accept liability for, but will try to correct booking errors made by you over the telephone or via the internet as long as we are notified as soon as the error becomes apparent and within 24 hours of the booking having been made. We will do our best to correct booking errors notified to us outside of these time limits but you will be responsible for any costs and expenses incurred by us in doing so unless the error is as a result of our mistake or there is an acceptable reason for why we were not notified within 24 hours of the booking.

Following confirmation of your booking we may contact you via email at the address provided by you. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. We may also contact you by telephone or by post should we have difficulty in reaching you by email.

Full payment is made at the time of booking using an acceptable credit or debit card only. Credit card payments are subject to a handling fee, which is currently 2.5%. Payments made by debit card do not incur a handling fee.

Our only obligations under our contract with you (other than those which are expressly set out in these booking conditions) are to reserve a seat for you with your confirmed airline (or any other airline that may be substituted) and provide you with an e-ticket for travel. We have no responsibility or liability for the provision of the actual flight or for the acts or omissions of the airline or any of its employees, agents, suppliers or sub-contractors.

The airlines conditions of carriage (a copy of which we will provide to you on request) will apply to your contract. We are not an airline or air carrier and do not enter into a contract for carriage with you.

Our maximum liability if we are found to be at fault in connection with our contractual obligations to you is limited to [twice] the cost of the flight(s) in question. However, in the event that we are found liable in relation to the flight itself or for the airline’s acts or omissions in any respect or on any basis whatsoever, the maximum amount we will have to pay to you will be limited to the maximum amount the airline would have to pay to you in accordance with the applicable International Convention(s) or Regulations. In such circumstances, we are also entitled to rely upon all defences, exceptions to and other provisions relating to liability as are available to the airline in accordance with such International Convention(s) or Regulations.

All our flights and arrangements have been purposely designed to allow for some un-scheduled changes. You will appreciate we cannot be held responsible for changes outside our control resulting in a missed or delayed connection. We will have a representative or agent either on hand or contactable by telephone during our normal office hours and aim to have an airport representative available out of hours during weekends to ensure that any problems are overcome as quickly as possible.

In relation to any other services provided, your contract is with the service provider whose conditions apply. We act only as agent for the service provider. Our responsibilities are limited to making your booking with the service provider(s) in accordance with the information you provide to us at the time of booking. We have no responsibility or liability for the provision of the actual service of for the acts or omissions of the service provider(s) or any of its / their employees, agents, suppliers or sub-contractors. Our maximum liability if we are found to be at fault in relation to our responsibilities as agent is limited to [twice] the commission we receive in relation to the service(s) we have booked for you.

The agreement is entered into on the mutual understanding that we will not be responsible for loss or damage, including inconvenience, or disruptions caused by the acts or defaults of independent third parties or by force majeure events (see important note below).

Regulation (EC) No. 261/2004 requires (subject to certain conditions) the airline that operates or intends to operate your flight (NOT Snowjet) to pay you compensation/provide you with assistance (refreshments and accommodation) where you are denied boarding, your flight is delayed or is cancelled. In such situation, the airline in question is required to provide you with written notice of the rules for compensation and assistance.

Please note that you are not entitled to receive compensation from us in addition to receiving compensation from the airline.

Flight schedules are organised many months in advance and may be subject to change. As such we may occasionally have to make changes to published details or to cancel confirmed bookings and we reserve the right to do so at any time before and after a reservation has been made. We give no warranty or guarantee as to the accuracy of any information supplied to us or as to any service supplied. Unfortunately, we cannot control or prevent changes implemented by the suppliers and the supplier reserves the right to change itineraries and details. Flight timings could be subject to change and should therefore be considered provisional. If a change is made to your flight we will endeavour to minimise any inconvenience you may experience.

Significant Changes
A significant change is one that we make to your flight booking before your departure that, taking account of the information you give us at the time of booking and which we can reasonably be expected to know, is likely to have a significant effect on your travel arrangements.

Significant changes will to include:

• A change in the time of departure or return by more than 12 hours from the original.
• A change of UK departure airport on your outward or return flight to one which is less convenient to you.
• A change of destination airport where the new destination airport is less convenient for you
• A change in your flight from a day flight to a night flight if the time of your departure and/or return has changed by more than 4 hours. A night flight is defined as one planned to depart from the UK between 22.00 and 05.59 hours or arriving back in the UK between 24.00 and 05.59 hours.

N.B.   If after making your flight booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change will not constitute a significant change.

Please note that compensation is not payable by Snowjet for any changes made to third party services we have booked on your behalf as a result of a significant change. The terms and conditions of the relevant supplier will apply and may include cancellation charges if you cancel the services they are providing. Please refer to the relevant supplier’s terms and conditions.

If we make a significant change or cancel your flight booking we will tell you as soon as possible. If there is time to do so before departure, we will offer you one of the following options.

Scale A If you accept the change No. of days notice we give you before departure	Compensation in £'s sterling for each full fare paying passenger
0 - 7 days	40
8 - 14 Days	30
15 - 28 Days	20
29 - 42 Days	15
43 - 56 Days	10
57 Days or more	Nil

Scale B If you cancel or accept the cancellation No. of days notice we give you before departure	Compensation in £'s sterling for each full fare paying passenger
0 - 7 days	20
8 - 14 Days	15
15 - 28 Days	15
29 - 42 Days	5
43 - 56 Days	5
57 Days or more	Nil

However, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of any of the events listed in the “Important note” section below.

Minor Changes

No compensation is paid for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

At the time of making your booking with Snowjet your confirmation will display the most up to date timings. Should there be a minor change to these timings we will advise you by email as soon as we become aware of any change.

Airlines banned from operating in the EU

In accordance with EU Regulation (EC) No 2111/2005, we are required to bring to your attention the existence of the EU Banned Airline List which contains details of air carriers that are subject to an operating ban with the EU Community. The EU Banned Airline List is available for inspection at ec.europa.eu/transport/air-ban/list_en.htm.

Important Note – Force Majeure

Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability or pay compensation or welfare expenses where the performance of our obligations is prevented or affected or you otherwise suffer any damage or loss as a result of circumstances or events beyond our control or that of our suppliers. Such circumstances and events include but are not limited to: war; threat of war; riots; civil strife; terrorist activity; industrial disputes; natural or nuclear disaster; fire; technical problems with aircraft or transport; closure or congestion of airports; runways; bad weather; epidemics; health risks and insolvency of airlines.

If you want to make any changes to your booking you will need to call 020 8652 1222 and quote your booking reference.

Changes can be made up to 72 hours before departure. After this time cancellation charges will apply.

Name Change

You can change a name on a booking for a fee of £50 per name changed. If a return flight has been booked then the name has to be changed on both sectors.

Date Change

You can change your date of travel subject to availability for a fee of £50 per person. All passengers on the booking must change to the new dates. If the new flight is more expensive than the original you will have to pay the difference and if the new flight costs less no refund will be offered.

A name change and a date change will incur a combined administration fee of £100.

If you wish to cancel your flight, this must be done by email to info@snowjet.co.uk sent from the email address supplied when the booking was made. You should telephone 020 8652 1222 to confirm we have received the email. The cancellation will take effect only when we receive your written notice of cancellation.

In the case of ancillary services, your contract is with the service provider concerned. Their conditions will apply and may include cancellation charges if you cancel the services they are providing. Please refer to the relevant supplier’s terms and conditions. If you decide to cancel your flight booking we will charge 100% of the flight cost. Part cancellation of any flight booking is not permitted. We strongly recommend you take out adequate travel insurance.

Prices quoted on our website and over the telephone will include all known UK and overseas government taxes and duties and all known charges applied by UK and overseas airports. However in certain circumstances our suppliers may have to pass on increases in these charges, which they could not be reasonably expected to know about, and we reserve the right to pass these on to you when they are implemented after your booking has been confirmed. This includes but is not limited to any increase in security charges, Air Passenger Duty or aircraft insurance. We will not apply any fuel or currency surcharges unless these are imposed on us by supplier or government action and we undertake to pass these on at the net rate. In the event of cancellation you may be able to claim a refund of taxes and charges subject to an administration fee of £10 per sector. Any claim for a refund must be put in writing within 30 days of the cancellation having been made.

Prices on our website are live. We update prices and availability regularly but flight prices can change at any time. When booking on our website the live price and availability of specific flights will be checked and you should allow for changes to occur before your booking is confirmed.

Please ensure that your passport is valid and acceptable and you have any required visa or other documentation for your complete trip and that the name on your passport matches the name on your booking confirmation. If you fail to do so, you may not be accepted for a flight and you will be solely responsible for the associated costs, losses or damage incurred as a result of your failure to present the relevant documents. British citizens must hold a valid 10 year passport. Please note that certain destinations insist upon at least six months validity from the return date.

Depending on your nationality, visas may be required for entry into certain destination countries and it is your responsibility to verify whether a visa is required before you travel.

If health documents are necessary to comply with the requirements of any country you wish to visit, it is your responsibility to procure them. Should failure to obtain any such documents result in fines, surcharges or other financial penalty being imposed upon the airline or Snowjet, you will be liable to reimburse us or the airline (as applicable) accordingly. Where entry is refused, fines or other penalties may be imposed on only the airline and the passenger(s) concerned may be required to return immediately to their country of departure. In addition to being liable to pay any fines and surcharges, the passenger(s) will be liable to pay the cost of their immediate return flight. You should investigate, by consulting your own doctor if necessary, specific health precautions deemed prudent for the country / resort you intend to visit, and ensure that the appropriate medication/ inoculation requirements are complied with.

Passengers without the correct documentation may be refused carriage by the airline or entry into any country.

This information notice summarises the liability rules applied by European Community air carriers as required by European Community legislation and the Warsaw and Montreal Conventions. For the avoidance of doubt, Snowjet is not an air carrier and will not bear any liability for passengers or their baggage. The limits of liability below are expressed in Special Drawing Rights (SDR) which is an International Monetary Unit based upon the values of several leading currencies. The currency values of the SDR fluctuate and are re-calculated each banking day. This information is summary only and is not entirely accurate or complete.

Compensation in the case of death or injury

There are no financial limits to the liability for Passenger injury or death. For damages up to 100,000 SDRs (approximately £95,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a Passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately £15,500).

Passenger delays

In the case of Passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for Passenger delay is limited to 4,150 SDRs (approximately £4,000).

Baggage delays

In case of baggage delays, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately £950).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £950). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked luggage the carrier is liable only if at fault.

Higher limits for baggage

A Passenger can benefit from a higher liability limit by making a special declaration at the latest at the check-in and by paying a supplemental fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the Passenger must write and complain to the air carrier as soon as possible. In case of damage to checked baggage, the Passenger must write and complain within seven days and, in the case of delay, within 21 days, in both cases from the date on which the baggage was placed at the Passenger's disposal.

Liability of contracting and actual carrier

If the air carrier actually performing the flight is not the same as the contracting carrier, the Passenger has the right to address a complaint or to make a claim for the damages against either. If the name or the code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date that the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002 and national legislation of the United Kingdom).

On Snowjet charter flights each passenger is usually entitled to transport 20kg of hold baggage and 5kg hand baggage. The size and contents of baggage in both cases is subject to the requirements from time to time of the airline and to current security restrictions. On ski flights booked on or after 1 September 2009 skis and snowboards are carried subject to a fee of £14.99 per flight when booked in advance. Passengers who have not pre-booked and present skis or a snowboard at the airport will be charged £25 per flight.

Ski and snowboard charges are non-refundable.

Snowjet will not accept any liability if the airline is unable to carry your equipment or if it is damaged in transit.

Under the terms of various International Conventions, whilst your personal effects and baggage are in the hands of the airline, the airline is liable for the safety of such baggage. If your baggage is lost or damaged between the time of airport check in, and the recovery of the baggage from the carousel at the end of the flight then the airline is under a duty to pay compensation. The amount of any compensation is determined by the International Convention, details of which are set out above and can be found on your flight confirmation and e-ticket. In case of loss or damage to your baggage a property irregularity report must be completed before you leave the airport. Should your claim be in excess of the airline's compensation level then you should approach your insurance provider to see if you are entitled to claim for the difference. Where the value of your baggage is more than £950 you should inform the airline at the check-in desk and / or ensure that it is fully insured prior to travel, as without this neither Snowjet nor the airline will accept liability for loss or damage for amounts above £950.

DANGEROUS GOODS AND RESTRICTED ARTICLES

For safety reasons the following items are strictly prohibited for carriage:

• Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) including camping gas cylinders, butane, liquid nitrogen, propane gas and gas lighters;
• Corrosives such as acids, alkalis, mercury and wet cell batteries;
• Explosives, munitions, flares, fireworks, including percussion or toy gun caps and articles which are easily ignited;
• Flammable liquids and solids such as flammable aerosols, lighting or heating fuels, matches, paint thinners, fire lighters;
• Oxidising materials such as bleaching powder, peroxides;
• Poisons and infectious substances such as arsenic, cyanide, insecticides, weed killer and live virus materials;
• Radioactive materials;
• Gas powered devices (other than hair curlers) such as culinary blow torches or soldering irons.
• Other restricted articles (such as magnetic material, offensive or pornographic materials).

The following items can be carried as hold baggage only:

• Toy or replica guns
• Razor blades
• Knives with blades of any length
• Scissors
• Cutlery
• Hypodermic syringes (except for medical use during flight - doctor's certificate required)
• Darts
• Knitting needles
• Sporting bat, billiard, snooker or pool cues

We recommend that you check in [two] hours prior to your scheduled departure. Should anyone check in less than 40 minutes before the ticketed departure time, admission to the flight may be refused. Should anyone be refused admission to the flight or to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not be liable for any costs or damages involved.

Snowjet flights operated by Titan Airways (ZT), Flybe (BE) and Thomson Airways (TOM) depart from the following terminals.

Airport	Airline	Terminal
Sion	ZT	Main Terminal
Chambery	ZT, TOM and BE	Main Terminal
London Stansted	ZT	Main Terminal
London Gatwick	TOM	North Terminal
London Gatwick	ZT	South Terminal
Manchester	TOM	Terminal Two
Bristol	TOM	Main Terminal
Birmingham	BE	Terminal Two
Geneva	TOM	Charter Terminal

 

Snowjet flights do not include a complimentary meal. A range of hot and cold snacks and drinks are available for purchase onboard.

Unaccompanied Minors under the age of 16 years old will not be accepted on Snowjet flights.

If you are not satisfied with your flight, our booking process or, in relation to other services, the performance of our obligations as agent for a service provider it is important that you advise us at the earliest opportunity. If we are unable to resolve your complaint locally then please follow up by writing to us within 28 days of your return to the UK. Failure to notify us of a problem when it occurs will affect our ability to investigate the matter and will prevent us from being able to resolve it at the time, and this may affect your rights under your contract with us.

If you are not satisfied with any other services that we have booked on your behalf with a service provider then you should contact the relevant service provider at the earliest opportunity. Such complaints will be handled in accordance with the terms and conditions of the relevant service provider.

Insurance

It is a condition of booking with us that you have adequate insurance cover in place for your entire journey including any flights or activities that you may organise yourself. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you are away, repatriation, loss of money or belongings, or personal injury claims.

We reserve the right to view details of your insurance cover (insurer and policy number). It is your responsibility to ensure that you have adequate insurance cover for your holiday, as we will not check your policy.