You will normally make your booking through our web site www.snowjet.co.uk. Bookings are made and accepted subject to these booking conditions.

Credit card payments are subject to a handling fee, which is currently 1.5%. Payments made by debit card do not incur a handling fee. Full payment is made at time of booking using an acceptable credit or debit card. On completion of the booking you will be presented with a confirmation page, which also doubles as your flight itinerary. Your booking will have a unique booking reference. A copy of this page will be emailed to the email address you provided. Please check the confirmation carefully to ensure that all the details shown are correct. You are advised to print the confirmation and keep it in a safe place or retain an electronic copy until you have completed your travel.

Please contact us immediately if any information which appears on the confirmation seems to be incorrect or incomplete, as it may not be possible to make changes later. We can arrange for the correction of spelling and obvious input errors in names free of charge if we are notified within 24 hours of the booking having been made.

We will not accept liability for, but will try to correct booking errors made by the client over the phone or via the internet as long as we are notified as soon as the error becomes apparent and within 24 hours of the booking having been made.

In relation to the flights we sell, we accept responsibility for the acts and/or omissions of our employees and agents while acting within the scope of, or in the course of their employment or agency with us. We also accept responsibility for any deficiencies in the services that we are contractually obliged to provide, or the failure of such services to reach a reasonable standard. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our flights, except when caused by the negligent acts and/or omissions of our employees or agents while acting within the scope of, or in the course of their employment or agency with us. All our flights and arrangements have been purposely designed to allow for some un-scheduled changes. You will appreciate we cannot be held responsible for changes outside our control resulting in a missed or delayed connection. At all times a representative or agent will either be on hand or contactable by telephone to ensure that any problems are overcome as quickly as possible.

In relation to the ancillary services provided, we undertake to ensure that our agency responsibilities are performed or provided with reasonable skill or care. We accept responsibility for any loss or damages caused to you as a result of our negligence or default of ourselves or persons directly employed by us.

The agreement is entered into on the mutual understanding that we will not be responsible for loss or damage including inconvenience, or disruptions caused by the acts or defaults of independent parties or by force majeure events (see important note below).

Your carriage on the flight will be subject to the airline's conditions of carriage (available on request) and also to any applicable international conventions. Your right to compensation for any loss that you might suffer as a result of any cancellation or delay in your flight will be determined by the airline's conditions of carriage and any applicable international conventions.

Regulation (EC) No. 261/2004 requires (subject to certain conditions) the airline that operates or intends to operate your flight (NOT Snowjet) to pay you compensation/provide you with assistance (refreshments and accommodation) where you are denied boarding, your flight is delayed or is cancelled. In such situation, the airline in question is required to provide you with written notice of the rules for compensation and assistance.

Please note that you are not entitled to receive compensation from us in addition to receiving compensation from the airline.

In all respects, our liability is limited in the manner permitted by the relevant international conventions and the conditions of carriage of the airline, which are available upon request from this office

Since flight schedules are organized many months in advance, we may occasionally have to make changes to published details or to cancel confirmed bookings and we reserve the right to do so at any time before and after a reservation has been made. We give no warranty or guarantee as to the accuracy of any information supplied to us or as to any service supplied. Unfortunately, we cannot control or prevent changes implemented by the suppliers and the supplier reserves the right to change itineraries and details. Flight timings could be subject to change and should therefore be considered provisional. If a change is made we will endeavour to minimise any inconvenience you may experience

Significant Changes
A significant change is one that we make to your booking before your departure that, taking account of the information you give us at the time of booking and which we can reasonably be expected to know, we can reasonably expect to have a significant effect on your travel arrangements.

Significant changes are likely to include:

• A change in the time of departure or return by more than 12 hours from the original.
• A change of UK departure airport on your outward or return flight to one which is more inconvenient to you.
• A change of destination airport where the new destination airport is more inconvenient for you
• A change in your flight from a day flight to a night flight if the time of your departure and/or return has changed by more than 4 hours. A night flight is defined as one planned to depart from the UK between 22.00 and 05.59 hours or arriving back in the UK between 24.00 and 05.59 hours.

N.B.   If after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change will not constitute a significant change.

If we make a significant change or cancel your booking we will tell you as soon as possible. If there is time to do so before departure, we will offer you one of the following options.

Scale A If you accept No. of days notice we give you before departure	Compensation in £'s sterling
0 - 7 days	40
8 - 14 Days	30
15 - 28 Days	20
29 - 42 Days	15
43 - 56 Days	10
57 Days or more	Nil

Scale B If you cancel or accept the cancellation No. of days notice we give you before departure	Compensation in £'s sterling
0 - 7 days	20
8 - 14 Days	15
15 - 28 Days	15
29 - 42 Days	5
43 - 56 Days	5
57 Days or more	Nil

However, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of any of the events listed in the “Important note” section below. No compensation is paid for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
At the time of making your booking with Snowjet your confirmation will display the most up to date timings. Should there be a minor change to these timings we will advise you by email as soon as we become aware of any change.

Snowjet does not operate the flight. The flight will be operated by the airline and your carriage on the flight will be subject to the airline's conditions of carriage (available on request) and also to any applicable international conventions.

Important Note - Force Majeure
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability, pay compensation or welfare expenses where the performance of our obligations are prevented or affected or you otherwise suffer any damage or loss as a result of circumstances or events beyond our control or that of our suppliers. Such circumstances and events include but are not limited to: war; threat of war; riots; civil strife; terrorist activity; industrial disputes; natural or nuclear disaster; fire; technical problems with aircraft or transport; closure or congestion of airports; runways; bad weather; epidemics; health risks and insolvency of airlines.

If you want to make any changes to your booking you will need to call 020 8652 1222 and quote your booking reference.

Name Change
Name changes are charged at £25 per name per sector. If two sectors (i.e. a return trip) have been booked then the name must be changed on each sector at a total charge of £50.

Date Change
You can change your date of travel up to 72 hours before departure subject to availability for fee of £25 per flight sector. If the new flight is more expensive than the original you will you will have to pay the difference and if the new flight costs less no refund will be offered.

If you wish to cancel your flight, this must be done by email to info@snowjet.co.uk sent from the email address supplied when the booking was made. You should telephone 020 8652 1222 to confirm we have received the email. The cancellation will take effect only when we receive your written notice of cancellation.

In the case of ancillary services, we are bound by the conditions imposed on us by our suppliers in relation to cancellation, and their terms and conditions will apply. With regard to flights, cancellations are charged at 100% of the flight cost. We strongly recommend you take out adequate travel insurance.

Prices quoted on our website and over the telephone will include all known UK and overseas government taxes and duties and all known charges applied by UK and overseas airports. However in certain circumstances our suppliers may have to pass on increases in these charges, which they could not be reasonably expected to know about, and we reserve the right to pass these on when they are implemented after your booking has been confirmed. This includes but is not limited to any increase in security charges, Air Passenger Duty or aircraft insurance. We will not apply any fuel or currency surcharges unless these are imposed on us by supplier or government action and we undertake to pass these on at the net rate. In the event of cancellation you may be able to claim a refund of taxes and charges subject to an administration fee of £10 per sector. Any claim for a refund must be put in writing within 30 days of the cancellation having been made.

On Snowjet charter flights each passenger is usually entitled to transport 20kg checked baggage and 5kg hand baggage. The size and contents of baggage in both cases is subject to current security restrictions. On our ski charter flights each passenger is normally permitted to carry one set or skis or one snowboard and one pair of ski/board boots in addition to the 20kg baggage allowance free of charge. Snowjet cannot accept any liability if the airline is unable to carry your equipment or if it is damaged in transit.

Under the terms of various international conventions, whilst your personal effects and baggage are in the hands of the airline, the airline is liable for the safety of such baggage. If your baggage is lost or damaged between the time of airport check in, and the recovery of the baggage from the carousel at the end of the flight then the airline is under a duty to pay compensation. The amount of any compensation is determined by the international convention, details of which can be found on your flight confirmation. In case of loss or damage a property irregularity report must be completed before you leave the airport. Should your claim be in excess of the airline's compensation level then you should approach your insurers to see if they will pay the difference. Where the value of your baggage is more than £800 you should inform the airline at the check-in desk or ensure that it is fully insured prior to travel, as without this neither Snowjet nor the airline will accept liability for loss or damage for amounts above £800.

If either travel or health documents are necessary to comply with the requirements of any country you wish to visit, it is your responsibility to procure them. Should failure to obtain any such documents result in fines, surcharges or other financial penalty being imposed upon Snowjet, you will be liable to reimburse us accordingly. You should investigate, by consulting your own doctor if necessary, specific health precautions deemed prudent for the country / resort you intend to visit, and ensure that the appropriate medication/ inoculation requirements are complied with.

Should anyone check in less than 40 minutes before the ticketed departure time, admission to the flight may be refused. Should anyone be refused admission to the flight or to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not be liable for any costs or damages involved.

If a problem arises during your flight or the booking process it is important that you advise the supplier of the service and/or our representatives at the earliest opportunity. If the complaint can not be resolved locally then please follow up in writing within 28 days of your return to the UK. Failure to notify us of a problem when it occurs will affect our ability to investigate the matter and deprive us of the opportunity to resolve it at the time, and may affect your rights under this contract.

Insurance
It is a condition of booking with us that you have adequate insurance cover in place for your entire journey including any flights or activities that you may organise yourself. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you are away, repatriation, loss of money or belongings, or personal injury claims.

We reserve the right to view details of your insurance cover (insurer and policy number). It is your responsibility to ensure that you are adequately insured for the holiday, as we will not check your policy.