You will normally make your booking through our web site www.snowjet.co.uk. Bookings are normally made and accepted subject to these booking conditions.

Credit card payments are subject to a handling fee, which is currently 1.5%. Payments by debit card do not have a handling fee. Full payment is made at time of booking using an acceptable credit or debit card.

On completion of the booking you will be presented with a confirmation page, which also doubles as your flight itinerary. Your booking will have a unique booking reference. A copy of this page will be emailed to the email address you provided. Please check the confirmation carefully to ensure that all the details shown are correct. This confirmation is a very important document as it is your proof of a contract with Snowjet. You are advised to print the confirmation and keep it in a safe place or retain an electronic copy until you have completed your travel.

Please contact us immediately if any information which appears on the confirmation seems to be incorrect or incomplete, as it may not be possible to make changes later. We will correct spelling and obvious input errors in names free of charge if we are notified within 24 hours of the booking having been made.

We will not accept liability for, but will endeavour to correct booking errors made by the client over the phone or via the internet as long as we are notified as soon as the error becomes apparent and within 24 hours of the booking having been made.

We accept responsibility for the acts and/or omissions of our employees and agents while acting within the scope of, or in the course of their employment or agency with us. We also accept responsibility for any deficiencies in the services that we are contractually obliged to provide, or the failure of such services to reach a reasonable standard. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our flights, except when caused by the negligent acts and/or omissions of our employees or agents while acting within the scope of, or in the course of their employment or agency with us. All our flights and arrangements have been purposely designed to allow for some un-scheduled changes. You will appreciate we cannot be held responsible for changes outside our control resulting in a missed or delayed connection. At all times a representative or agent will be on hand to ensure that any problems are overcome as quickly as possible.

Your carriage on the flight will be subject to the airline's conditions of carriage (available on request) and also to any applicable international conventions. Your right to compensation for any loss that you might suffer as a result of any cancellation or delay in your flight will be determined by the airline's conditions of carriage and any applicable international conventions.

Regulation (EC) No. 261/2004 requires (subject to certain conditions) the airline that operates or intends to operate your flight (NOT Snowjet) to pay you compensation/provide you with assistance (refreshments and accommodation) where you are denied boarding, your flight is delayed or is cancelled. In such situation, the airline in question is required to provide you with written notice of the rules for compensation and assistance.

Please note that you are not entitled to receive compensation from us in addition to receiving compensation from the airline.

In all respects, our liability is limited in the manner permitted by the relevant international conventions and the conditions of carriage of the airline, which are available upon request from this office

We try to avoid making any changes to travel plans. However, as they are planned many months in advance occasionally, we have to make changes to and correct errors in published details both before and after bookings have been confirmed and cancel confirmed bookings. We must reserve the right to do so.

Occasionally, we have to make a "significant change". A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know we can reasonably expect to have a significant affect on your travel arrangements.

Significant changes are likely to include the following changes when made before departure:

A change in the time of departure or return by more than 12 hours from the original.

A change of UK departure airport on your outward or return flight to one which is more inconvenient to you.

A change of destination airport where the new destination airport is more inconvenient for you.

A change in your flight from a day flight to a night flight if the time of your departure and/or return has changed by more than 4 hours. A night flight is defined as one planned to depart from the UK between 22.00 and 05.59 hours or arriving back in the UK between 24.00 and 05.59 hours.

If after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change will not constitute a significant change.

If we make a significant change or cancel your booking we will tell you as soon as possible. If there is time to do so before departure, we will offer you one of the following options.

(1)(Significant changes) accept the change and receive compensation as shown in scale A below, or (2) cancel or accept the cancellation and receive a full refund with compensation as shown in scale B below or (3) (If we can, and there is time to do so before departure), we will also offer you at least one alternative charter flight of equivalent or higher standard (if this is less expensive than your original flight we will refund the difference but if it is more expensive we will not ask you to pay any more) together with compensation as shown in scale A/B below as appropriate. If you decide not to take the alternative we specifically offer you, you may purchase any other available flight from us at the applicable price. NB. The compensation shown below is the minimum we will pay you depending on the exact circumstances and the date the change or cancellation is made.

Minimum Compensation for each full fare-paying passenger

Scale A If you accept
No. of days notice we give you before departureCompensation in £'s sterling
0 - 7 Days                                                     40
8 - 14 Days                                                   30
15 - 28 Days                                                  20
29 - 42 Days                                                  15
43 - 56 Days                                                  10
57 Days or more                                            Nil

Scale B If you cancel or accept the cancellation
No. of days notice we give you before departureCompensation in £'s sterling
0 - 7 Days20
8 - 14 Days15
15 - 28 Days15
29 - 42 Days5
43 - 56 Days5
57 Days or moreNil

However, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of any of the events listed in clause 5 (Important note) below. No compensation is paid for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

At the time of making your booking with Snowjet your confirmation will display the most up to date timings. Should there be a minor change to these timings we will advise you by email as soon as we become aware of any change.

Snowjet does not operate the flight. The flight will be operated by the airline and your carriage on the flight will be subject to the airline's conditions of carriage (available on request) and also to any applicable international conventions.

Important Note
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability, pay compensation or welfare expenses where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of circumstances or events beyond our control. Such circumstances and events include war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with aircraft or transport, closure or congestion of airports, runways, bad weather, epidemics or health risks, insolvency of airlines and all similar events beyond our control.

If you want to make any changes to your booking you will need to call 020 8395 5387 and quote your booking reference

Name Change
A charge of £25 per flight sector per name changed will be charged for change of name. If two sectors (i.e. a return trip) have been booked then the name must be changed on each sector at a total charge of £50

Date Change
You can change your date of travel up to 72 hours before departure subject to availability for fee of £25 per flight sector plus if the new flight is more expensive you must pay the difference if the new flight cost less then no refund will be offered.

If you wish to cancel your flight, this must be done in writing by the person in whose name the booking was made and to whom our invoice is addressed. The cancellation will take effect only when we receive your written notice of cancellation.

Cancellations are charged at 100% of the flight cost. We strongly recommend you take out adequate travel insurance.

Price quoted on our website and over the telephone will include all known UK and overseas government taxes and duties and all known charges applied by UK and overseas airports. We reserve the right to pass on any increase in these charges that is made after your booking has been confirmed and we could not be reasonably expected to know about it. This includes but is not limited to any increase in security charges, Air Passenger Duty or aircraft insurance. We will not apply any fuel or currency surcharges unless these are imposed on us by supplier or government action and we undertake to pass these on at the net rate. In the event of cancellation you may be able to claim a refund of taxes and charges subject to an administration fee of £10 per sector. Any claim for a refund must be put in writing within five days of the cancellation having been made.

The normal baggage allowance on our charter flights is 20kg with 5kg hand baggage. Size and type of baggage is subject to any security restrictions currently in force. On our ski charter flights you are normally allowed one set of skis or snowboard to be carried free of charge, Snowjet cannot accept any liability if the airline is unable to carry or damages your skis. Ski boots must be included in your normal baggage allowance and are not part of the free ski carriage

Under the terms of various international conventions, whilst your personal effects and baggage are in the hands of the airline, the airline is liable for the safety of such baggage. If your baggage is lost or damaged between the time of airport check in, and the recovery of the baggage from the carousel at the end of the flight then the airline is under a duty to pay compensation. The amount of any compensation is determined by the international convention, details of which are on the reverse of your flight tickets. In case of loss or damage a property irregularity report must be completed before you leave the airport. Should your claim be in excess of the airline's compensation level then you should approach your insurers to see if they will pay the difference. Where the value of your baggage is more than £800 you should inform the airline at the check-in desk or ensure that it is fully insured prior to travel, as without this neither Snowjet nor the airline will accept liability for loss or damage for amounts above £800.

Where travel and health documents are necessary to comply with the requirements with any country you may wish to visit, then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon Snowjet then you will be liable to reimburse Snowjet accordingly. You must ensure, by consulting your own doctor if necessary, of specific health precautions deemed prudent for the country / resort you intend to visit, and the requirements for appropriate medication/ inoculations complied with.

Should anyone check in less than 40 minutes before the ticketed departure time, admission to the flight may be refused. Should anyone be refused admission to the flight or to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not be liable for any costs or damages involved.

If a problem arises during your flight or the booking process it is important that you advise the supplier and or representatives at the earliest opportunity. If the complaint can not be resolved locally then please follow up in writing within 28 days of your return to the UK.